Hawthorne South Oaks

Reviews

• ★ ☆ ☆ ☆ ☆
  I have lived here for 10 months. The apartment WAS great it was clean when I moved in. The staff seemed so nice. But after I became a tenant everything with the management staff changed. They do not answer their phones, they do not or rarely answer emails, their maintenance guy is a joke. So my rent includes a few things including pest control. Three dollars is added to my rent every month. Well the pest control guy came first month I moved in, actually the first day. And then one more time after that. He left some glue traps and I noticed they were full of spiders. I’ve been waiting and wondering why they haven’t come back. So I went to the office the other day and asked her why the pest control guy had not been coming. The assistant manager, Sarah, specifically told me that I had to REQUEST IT. I told her in no uncertain terms that I wanted to pest-control guy at my apartment every month. I reminded her that I pay for the service every single month, therefore I want the service. So they sent the pest-control guy out and lo and behold, I have brown recluse spiders and apparently more than one. So I ask to get a copy of my lease and guess what? The lease specifically says the pest control company will bill the apartment complex and the apartment complex will be on me. So what does that say? That means that they have been stealing not just my money but all of the tenants money. This is the same as an employer charging you for health insurance but not paying the premium so therefore you don’t have health insurance. In other words it’s called FRAUD! If you’re looking for an apartment go somewhere else. UPDATE: I see that a “regional manager” named Zack Baranick answered my review (below). Well notice below that....a review from none other than Zack Baranick PRETENDING TO BE A TENANT AND WRITING A RAVE REVIEW! When you click on his name, it shows several other reviews FROM HIM reviewing all of the Hawthorne properties!!! WOW!! LIARS, THIEVES, and FRAUDS!
  By Elizabeth Lester, January 27, 2018
• ★ ☆ ☆ ☆ ☆
  I've been here 4 years and it's getting worse by the year. These negative reviews are ALL 100% legit!!! The community as a whole is very quiet and safe. The fees, maintenance, trash, structural, and bug complaints are very, very valid. My wife and I called maintenance about our two bathrooms on June 9th and I promise they didn't show up until September 23rd!! How do you skip the entire summer???? One of our bathtubs needs to have the water turned on with pliers because the handle is broken and after 3 visits they still can't seem to fix it. The other bathroom has a leak so bad that the plaster bubbled and peeled away from the ceiling and now there is mold and a crack right in the middle of the ceiling (which I have pictures of). This same bathroom previously had maintenance onsite because we (STILL) cannot take showers, just baths. He said he was going to go to lunch because he needed to pick up some hardware and we haven't seen him since. Oh, and don't let me forget the 2-3 brown recluse spiders I'm killing every week. They try to justify rent increases by repainting the parking lot, adding outdoor grills, and putting up gates to an already crime free facility just for appeal. But if I'm going to pay a rent increase I'd rather it be because they are upgrading my apartment, not just the grounds. Like I said, the area is great but these apartments are waaaaay overpriced for what you're getting. I'll be talking to their headquarters soon.
  By William Guy, December 03, 2017

Photos