Ascend Federal Credit Union

Reviews

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  I am so over Ascend. I have had nothing but issues since working with them. Mind you, some of the instore staff is super friendly but I have had to get 3 new cards in less than a year unwillingly because you guys changed security whatever and send one to my house that I never get. I spent my own money today to get to the bank to get a new card made so you could cancel the one I had and upon getting my card, it turns out, it doesn’t work. Upon calling and waiting on the phone for 30 minutes at noon on Saturday knowing that if I don’t get this fixed before you all close, I have to go a whole weekend without having access to my money, you all told me there isn’t anything you could do from your end to fix my card. I’m an absolutely annoyed, irritated and pissed because I’ve never worked with such a terrible and unprofessional bank a day in my life. I left my USAA account because I needed a local bank to deposit my cash but it looks like I need to find a new bank because this is ridiculous. Thank you for denying me access to my money. I’ll be withdrawing everything I have with you and switching banks first thing Monday.
  By Kyle Stewart, December 15, 2017

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